Shipping Policy
At Glitter & Gold, we aim to deliver your order as quickly and safely as possible. Please read our shipping terms below.
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Processing Time
• Ready-to-ship outfits: 1–3 business days
• Custom-stitched orders: 2–6 weeks (depending on work)
• Pre-orders: Timelines will be mentioned on the product page
Processing time does not include weekends or holidays.
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Shipping Methods & Delivery Time
We offer shipping within Canada, the USA, and worldwide.
Canada:
• Standard: 2–7 business days
• Express: 1–3 business days
USA:
• Standard: 5–10 business days
• Express: 3–5 business day
International:
• Delivery time varies by destination
(Delays may occur due to customs, weather, or courier processing.)
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Shipping Charges
Shipping fees are calculated at checkout based on your location and selected shipping method.
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Tracking
Once your order ships, you will receive an email or WhatsApp update with a tracking number.
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Lost or Delayed Packages
• Glitter & Gold is not responsible for delays due to the courier.
• If a package is marked delivered but not received, please contact the courier directly.
• We will assist you in filing a claim if needed.
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Incorrect Address
Customers are responsible for entering accurate shipping information.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
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Contact Us
For shipping-related questions:
WhatsApp: +1 (289) 489-7636
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⭐ 2. Custom Orders Policy
Custom Orders Policy
At Glitter & Gold, we specialize in customized stitching and made-to-measure outfits. Please review our custom order terms before placing your order.
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1. Advance Payment
All custom orders require:
• 50% advance to begin the order
• Remaining 50% upon completion before shipping or pickup
Advance payments are non-refundable, as materials and labor are immediately allocated to your order.
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2. Production Time
Custom outfits may take 2–8 weeks, depending on:
• Fabric availability
• Handwork intensity
• Seasonal demand
Urgent orders may incur an additional fee.
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3. Measurements
• Customers must provide accurate measurements.
• We are not responsible for incorrect measurements provided by the customer.
• Minor adjustments may be needed after delivery and are not included unless discussed beforehand.
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4. Design Changes
Once production has started:
• Design changes cannot be guaranteed
• Additional charges may apply for changes to embroidery, fabric, or style
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5. No Returns or Cancellations
Custom stitched items, bridal wear, personalized pieces, or altered fabrics cannot be returned, exchanged, or refunded.
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6. Color & Fabric Disclaimer
Due to screen and brightness differences:
• Colors may appear slightly different in person
• Handmade work may have minor variations
This is normal for handcrafted items.
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7. Communication & Updates
You will be updated through:
• WhatsApp
• Email
• Pictures/videos when applicable
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Contact Us
For custom order inquiries:
WhatsApp: +1 (289) 489-7636
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⭐ 3. Order Cancellation Policy
Order Cancellation Policy
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1. Ready-to-Ship Orders
• Orders can be cancelled within 12 hours of purchase if not shipped yet.
• Once shipped, the order cannot be cancelled.
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2. Custom Orders
Custom orders cannot be cancelled once processing, stitching, or material sourcing has begun.
The 50% advance is non-refundable under ALL circumstances.
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3. Pre-Orders
• Pre-orders can be cancelled within 24 hours.
• After that, cancellation is not possible as we place material and production orders.
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4. Incorrect Address
If you entered the wrong address:
• Contact us immediately
• We may be able to update it if the order has not been shipped
• Once shipped, no changes can be made